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TROUBLE SHOOTING
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'File Creation Error' message
This message occurs when DELEGATOR cannot find the System License file (syslic2.tps). The most likely causes of this problem are:
1. The Start In property of the DELEGATOR Shortcut does not point to the shared central data folder created during the installation. Remedy: Enter the full path to the central shared folder in the Start In property.
2. The System License file isn't in the shared central data folder. Remedy: Move the syslic2.tps from where you installed the DELEGATOR executable files to the shared central folder.
3. The workstation does not have access to the shared central folder that contains the DELEGATOR data. This is a common problem on peer-to-peer networks. Remedy: Give the workstation access rights to the shared folder.
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No Data Shown
A user gets empty DELEGATOR browse windows and reports. Usually, it is a new user or it occurs on a new workstation. Other users can see and print DELEGATOR information.
The Start In property of the new user's DELEGATOR Shortcut does not point to the shared central data folder created during the installation. Remedy: Enter the full path or the mapped drive of the central shared folder in the new user's Start In property.
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OK or Print Buttons Stay Disabled
A user tries to make an assignment, print a report or some other DELEGATOR function but the OK or Print buttons stay 'greyed out.'
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The OK or Print buttons remain disabled until enough information has been entered to complete the desired action. For example, to make an assignment, you must enter the assignment name, person responsible, the priority and the due date. If any of this information is not entered, the OK button will remain disabled. The same applies to the Repeat button if you are trying to make a repeat assignment. Remember: simply typing in the information is not enough to enter it. You must move to another field, or press the Enter or Tab key, to complete the entry.
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Date Format Isn't Right
Dates don't fit properly in some functions.
DELEGATOR uses your Windows settings for date formats. For browsing or other situations where space is tight, the Windows short format is used. Where space is available, such as in displaying entry fields, the Windows long format is used. Date formats are selected from the Control Panel.
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Can I convert my DELEGATOR Single User data to the Multi-User version?
Sorry, no. Making a multi-user record out of a single user record is a little like trying to make a dump truck from a station wagon. There just isn't enough material. However, you can use both versions in parallel for a transition period.
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