'Cannot Connect to Server' Message
The Corporate Edition client program cannot access the data files on the server. The most likely causes of this problem are:
| 1. | The server's firewall will not permit the client workstation to access the designated port (default 2339). Remedy: Change firewall settings. |
| 2. | The client program is trying to connect to the wrong IP address or port for the server. Remedy: Double check that the IP address and port are right using the IP Server Administrator program in the ResSched server program group. If the client user has set the ResSched client to connect without confirming the IP address and port, use the ChangeIP address program on the client to change the address and port. |
| 3. | The Soft Velocity Data Server service is not running on the server. Remedy: Run IPSVRMGR.exe to start or, necessary install the service. |
| 4. | You have not installed the server components of ResSched on the server yet. Remedy: Install the server components. |
'Action Cancelled' page shown when calling Help in ResSched
A security fix by Microsoft initially disallows compiled Help files (.chm) from running when the file is located a different machine from the one being used. Because ResSched looks for the Help file in the same folder you have your shared data files (the Start in property of the ResSched shortcut) this may often be the case. Chm files can be called from a remote machine by adding a Registry entry for a specified chm file from a specified location. The ResSched installation program does this for you, but if you are creating the ResSched shortcuts manually, or change the Start in property of the ResSched shortcut after you have installed, you will have edit the entry manually using Regedit.
The Registry key to change is
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Create or change the string value UrlAllowList to \\hostname\sharename\resschm.chm;file://;
where hostname and sharename refer to the machine and path to the folder with resschm.chm.
If you do not understand the above, seek help. Changing Registry entries can affect how ResSched and other software runs
'File Not Found Opening SYSLIC' Message
This message occurs when ResSched cannot find the System License file (syslic.tps). The most likely causes of this problem are:
For all versions of ResSched:
| 1. | The System License file isn't in the shared central data directory. Remedy: Move the syslic.tps from where you installed the ResSched executable files to the shared central folder. For licensed users, your new syslic.tps file has been sent by e-mail and, for Corporate Edition licensees, is also on your CD. |
For the Standard Edition and the Local version of the Corporate Edition:
| 2. | The Start In property of the ResSched Shortcut does not point to the shared central data folder (directory) Remedy: Enter the full path to the central shared folder in the Start In property. |
| 3. | The workstation does not have access to the shared central folder that contains the ResSched data. This is a common problem on peer-to-peer networks. Remedy: Give the workstation access rights to the shared folder. |
Empty Data File
A user gets empty ResSched browse windows and reports. Usually, it is a new user or workstation. Other users can see and print ResSched information. For Standard Edition or Local version of Corporate Edition only.
The Start In property of the new user's ResSched Shortcut does not point to the shared central data folder (directory) created during installation. Remedy: Enter the full path to the central shared folder in the new user's Start In property.
Date Format Isn't Right
Dates don't fit properly in some functions.
ResSched uses your Windows settings for date formats. For browsing or other situations where space is tight, the Windows short format is used. Where space is available, such as in displaying entry fields, the Windows long format is used. Select your date format from the Windows Control Panel.
Authorizing General or Reserve Users To Book Specific Resources
General or Reserve Users have been added to ResSched, but each time they try to book a resource they are informed that they are not authorized to make that booking.
Before a general or reserve user can book a resource, he or she must be authorized by a System Administrator or Resource Administrator to do so. You can authorize users for resources from either the user properties or the resource properties.
From the user properties:
| 1. | Open the user entry with Add/Update Users window, accessed from File>Users>Add/Edit Users. Only a System Administrator can change user properties. |
| 2. | If the user is to be allowed to book all resources, click the Authorize for All Resources check box. |
| 3. | If the general user is to be allowed to book only some resources, click the Book Resources tab and click the Add button to select resources with the Browse Resources Multiple Select window |
From the resource properties
| 1. | Open the resource record with the Add/Update Resource window, accessed from Resources>Browse Resources. Click the Who Can Book tab, then click the Add button to call the Browse Users - Multiple Select window to select the General or Reserve users. |
Scans from the Toolbar Buttons have the Wrong Orienation - Vertical/Calendar and Horizontal (time line)
The scan buttons on the tool bar use default vertical or horizontal orientation for the graphic display of schedules. To change the default orientation, select the scan you want from the menu instead. If you choose an orientation that is different from the current default orientation, ResSched ask you if you would like to make the new orientation the default.
Changes to Client or Resource Entries are not Showing up
Resource or Systen Administrators make changes to resource or client records but users don't see the changes.
When Cache Resources on Start up or Cache Clients on Start up are turned on in System Settings, the resource and client information used is only updated when the user restarts ResSched.
'OLE Automation Error xxxxx.dot cannot be found' error message
The user sees this message when they are trying to print a report using MS Word.
ResSched can't find the Word template file (.dot) or stylesheet (ResSchedStyle.rtf usually). Remedy: Go to File>Word Setup>Document Templates. For each report you want to run, click the 
beside the relevant template and style sheet entry and pick the approprate Word template and style sheet .rtf file. This will fill in the complete path to the files in the entries so ResSched can find them.